Complaints
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Sidmouth College values its relationship with parents, carers, and our local community and is committed to listening and finding fair and timely resolutions.
We kindly remind you that the Ted Wragg Trust complaints process is not a legal procedure. It is not about proving fault or transferring blame but about working together to resolve issues positively and as early as possible. Our approach is based on fairness, understanding and reconciliation and is guided by administrative law rather than legal process. Whilst we understand that some complaints may be detailed and are being supported by external tools, such as AI, we encourage complaints to remain focused on resolution.
We kindly ask that concerns are shared in a way that supports open and respectful discussion. Many issues can be resolved informally, without the need to use the formal stages of the complaint's procedure. We also welcome suggestions and comments outside the formal process as they help us make improvements.
The difference between a concern and a complaint
| CONCERN | COMPLAINT |
|---|---|
|
An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level |
An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the head teacher |
Thank you for helping us keep the process positive and solution focused.
If you have a safeguarding concern
Please contact the schools safeguarding lead via this email: safeguarding@sidmouthcollege.devon.sch.uk
If you are Whistleblowing - you have a concern you would like to report
Please contact the Trust on our whistleblowing email Whistleblowing@tedwraggtrust.co.uk to report a concern.
Head of House
Raleigh - Mr Ben Richards
Scott - Miss Claire Carnell
Grenville - Miss Christine Hughes
Drake - Miss Jo Ryce
Head of Department
Head of Art & Photography - Mrs Fry
Head of Business Studies - Mr Kanda
Head of Computer Studies - Mr Kanda
Head of Drama - Mrs Davey
Head of English - Mr Herbert
Head of Geography - Mr Sullivan
Head of History - Mr Trengove
Head of Maths - Mrs Masters
Head of MFL - Mr O'Neill
Head of Music - Mr Morgan
Head of PE - Mrs Omand
Head of PSHE - Mrs Sullivan
Head of RPE - Mrs Sullivan
Head of Science - Miss King
Head of Technology - Mr Walshaw
Head of Sixth Form - Mrs Hurley
Please email Mrs Forrer at generaloffice@sidmouthcollege.devon.sch.uk to contact Subject Teachers to find out more about how your child is doing at College.
Submit a Complaint
If you have completed the initial stages and still wish to submit a formal complaint, please refer to the information below about the process. Use this link to submit your complaint.
Complaint Process Timeline
Please see the extracts below from the policy with relation to timelines.
There is an expectation that complaints would be resolved at school level and that mediation would take place to build trust in any breakdown in relationships between the complainant and the school. If the complaint escalates through the formal complaint stages set out in the Complaints Policy, the time span would range between 10 school days through to 80 school days.
