Communications
The key to your child’s happiness and success at the College is the provision of a dedicated support network combined with clear channels of communication between us, them and you.
Direct contact
From us to you: on a day-to-day basis, we will contact you via Xpressions with any news relevant to your child’s year group and will telephone you if we need to discuss a matter of concern specific to your child.
From you to us: if you have a general query, please contact our Reception team in the first instance by calling 01395 514823. If you wish to discuss a more personal matter, we encourage you to send a direct email to your child’s tutor, subject teacher or Head of House, as appropriate. Email addresses for all of our staff can be found by following the link to our People . Staff will respond to you at the earliest opportunity but please do remember that they may be teaching and/or in meetings for much of the school day.
General information
Our website provides answers to most day-to-day queries. The site is regularly updated and contains a wealth of information for both students and parents including College policies, news and events. In addition, our website gives you the opportunity to book appointments for parents’ evenings online and make payments for student trips and activities via our secure online payment system.
We also produce a half termly Newsletter for parents (sent out by Xpressions and available on the website) which includes a message from a Co-Principal, a digest of the half term's news and any important notices and reminders.
Finally, for those who prefer to access news via social media, the College has its own Facebook Page and Twitter feed – please like and follow us!
Specific queries
For communication specific to your child, we organise regular parents’ evenings at which you can give and receive feedback about your child’s progress. In addition, we encourage you to contact your child’s form tutor and/or subject teachers should you have any queries or concerns about your child’s progress or welfare.
You can find a list of staff members with direct email addresses here our people
Alternatively, you can telephone our general office on 01395 514823 and ask for the relevant member of staff to call you back when they are free.
Data Protection
Schools hold information on students for a number of reasons: to support teaching and learning, to monitor and report on progress, to provide appropriate pastoral care, and to assess how well the school is doing as a whole. In doing so, we have to follow the Data Protection Act 1988, which means we can only use that data for specified legal purposes.
Occasionally we are required to pass some of this information to the Local Education Authority (LEA), to another school to which a student is transferring, to the Department for Children Schools and Families, to Careers South West, to the NHS, or to other organisations working with schools to provide a service to students.
Further details can be found in the ‘Data Protection Act’ leaflet which is provided to parents with our Admission Form.
Summary of dealing with complaints
For communication specific to your child, we organise regular parents’ evenings at which you can give and receive feedback about your child’s progress. In addition, we encourage you to contact your child’s form tutor and/or subject teachers should you have any queries or concerns about your child’s progress or welfare.
You can find a list of staff members with direct email addresses here our people
Alternatively, you can telephone our general office on 01395 514823 and ask for the relevant member of staff to call you back when they are free.
Data Protection
Schools hold information on students for a number of reasons: to support teaching and learning, to monitor and report on progress, to provide appropriate pastoral care, and to assess how well the school is doing as a whole. In doing so, we have to follow the Data Protection Act 1988, which means we can only use that data for specified legal purposes.
Occasionally we are required to pass some of this information to the Local Education Authority (LEA), to another school to which a student is transferring, to the Department for Children Schools and Families, to Careers South West, to the NHS, or to other organisations working with schools to provide a service to students.
Further details can be found in the ‘Data Protection Act’ leaflet which is provided to parents with our Admission Form.
Summary of dealing with complaints
Click on the flow chart to enlarge